Terms & Conditions

These are the terms and conditions of booking with Private Tours Greece. The contract between the parties is based on the terms outlined herein. Because our Terms & Conditions contain legal obligations, we encourage you to read them carefully. They form the basis on which bookings are accepted by Private Tours Greece. By using PrivateToursGreece.gr or any affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. Private Tours Greece may change online these Terms & Conditions at any time.

Travel Agent accounts:

You need to create a personal account and provide information about yourself and your agency in order to use some of the features on the site and book tours and activities. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We have the right to cancel your account at any time for any reasonable reason.

Site Content:

You can contribute to the site in a number of different ways, including writing reviews and uploading photos, ("Content"). We may use your content in a number of different ways, including displaying it on the site, distributing it, using it in advertisements.  We reserve the right to remove inappropriate content from the site and you are full responsible for your content if it violates any third party right , copyright, trademark, privacy or property right. If we use your content in any advertisements you are not entitled to any compensation.

Prices:

Prices are based on known costs at  September 2014 and are subject to change without notice. Prices listed on Private Tours Greece site, are per person unless otherwise specified. Prices are subject to change without notice. Once you have booked and you have also prepaid for a tour, price will not change, unless there is a change of taxes by the Greek Government.

Prices do not include:

(Unless stated) Gratuities to tour leader, tour guide, driver, personal items, entrance fee at museums, archaeological sites and wineries, lunches and drinks. Gratuities are at your discretion and are really appreciated if given.

Payment:

Private Tours Greece accept Visa, MasterCard, Maestro, Electron, American Express, Diners and there is no extra fee for processing credit card payments. Full payment by credit card or deposit to bank account is required to make and complete a reservation. Payment will be listed as Private Tours Greece on the credit card statement. No refunds are available once a tour or service has commenced, or in respect of any package, accommodation, meals or any other services utilized.

Printer:

Please ensure you have a working printer before proceeding, as you will may need to print your confirmation or voucher. Bring it with you on day of departure.

Drivers:

Drivers have to work under strict legal and time restrictions and therefore you will be dropped back at convenient stops, depending on the traffic conditions. Our drivers will do their best to drop-offs at your hotel or as near as possible unless stated otherwise. Your tour leader will be happy to assist and advise you.

Guides:

On the various tours lecture in English, unless there is a previous arrangement to lecture and to another language.  Guided Tour may be operated in two languages. You can also ask other language, and we will check for available guide.

Smoking:

Smoking is not permitted in the vehicles, but all tours make frequent stops.

Food and Drink:

In the interest of the safety and comfort of all passengers, we ask you not to bring hot food or drinks into the vehicle.

Clothing:

Entrance to churches and monasteries visited in our tours is not allowed to gentlemen and ladies with no proper outfit. Children age 4-12 years: Children under seventeen must be accompanied by an adult. Infant 1-3 years free.

Pick up points:

You should advise our office your hotel that you wish to pick you up and start the tour. We can also pick you up from Athens Airport or Piraeus Port and start the tour from these points.  For any other destination please call our help desk.

Cancellation Policy:

Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale:
Short Tours: for full day and half-day tours, a refund will be made up to 7 days prior to tour departure date and time. Cancellation within 7 calendar days before the services begin, you will be charged a 100% cancellation fee (no refund).
Multiday tours: once booked, cancellations 100% apply for those cancelled 1-15 days prior to tour departure date and time and 50% apply for those cancelled 16-30 days prior to tour departure date and time.
Special Requests & Cruises: as well as Special request / Tailor Made Tours / Attractions / Products including Ferry or Flight ticket: - Cancellation more than 30 calendar days before the services begin , you will be charged 20% cancellation fee, excluding ferry / flight tickets that there is no refund for them - Cancellation between 30 to 16 calendar days before services begin: You will be charged 50% cancellation fee, excluding ferry / flight tickets that there is no refund for them. - Cancellation between 15 to 1 calendar days or less before the service : you will be charged a 100% cancellation fee (no refund)

Gift Certificate :

Gift certificate are non-cancellable and are non-refundable.

Cancellations by Private Tours Greece or its suppliers:

  We reserve the right to cancel any of the services, without any penalties beyond offering a full refund.

Amendments:

Fast-track prepaid entrance tickets, theatre tickets, boat trips or cruises, flight tickets, cannot be amended. Private Tours Greece does not charge a fee to amend or change the dates of an existing booking, as long as the request is received by our Customer Care team more than thirty (30) days ahead of your confirmed travel date, and that has been subject to availability by our suppliers and/or service providers.

Lost property:

  Whilst every effort is made to return lost property, Private Tours Greece cannot be held responsible for property left on the coach. Property found must be collected from our office, for those participating in our Athens tours. All the other should speak to our Customer Care team.

Personal insurance:

Is not included. Please ask for this from our Customer Care team or our Reservations Department or your Insurance broker.

Luggage:

  Overnight Tours the allowance is one suitcase not exceeding 20kg (44lb) in weight per person. A small amount of hand luggage is permissible. Luggage is carried at the passengers with own risk and must be collected by the client.

Tour information:

We may, at our discretion, require any person to withdraw from any tour if we deem their acts or conduct offensive or a nuisance to other passengers, and we shall have no further liability.  We reserve the right to use vehicles as dictated by demand. We also reserve the right to alter at any time any price, place visited, itinerary or hotel owing to unforeseen circumstances. Every effort will be made to advise passengers in advance of any alterations which are deemed necessary. In the event of any passenger not being carried for any cause whatsoever, no liability will be accepted by the operators beyond the refund of the fares.

Voucher / ticket:

You will receive a personalized Private Tours Greece Voucher for each tour, transfer, event or service booked.

Special Offers:

All offers displayed on the website can be booked online or you can ask for assistance by email or by telephone from our Customer Care team or Reservations department.

Passports & visas:

A Passport valid for all countries to be visited must be carried and it is your responsibility to ascertain from local Embassy of Greece what (and if) any kind of visa is required.

Accident or Loss:

We have no liability for loss, damage , delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees’ negligence, in which case our liability is limited to a maximum of the refund of the tour cost. We do not own or manage the, ships, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof. Baggage is at owner’s risk throughout the tours.

What the prices include:

This is specifically stated on each tour web page.

Third Party Products:

Tickets bought through third party suppliers may carry a different set of terms of conditions for which we are not responsible. Please note that on your voucher/tickets cancellations details should be written.   

Gift certificate:

Private Tours Greece Gift Certificates can only be redeemed on our website. Private Tours Greece Gift Certificates are redeemable against any product offered on our  site. Gift Certificates are valid for one  (1) year from the date of initial purchase. The Gift Certificates are not redeemable for cash.

General conditions:

Each tour operates to sufficient demand. In the event of “Places of Interest” being closed, or road conditions en – route prevent the tour as advertised being operated, every endeavor will be made to substitute an alternative, but the company reserves the right to cancel or alter arrangements.

No servant or agent of ours can vary our conditions and any such purposed variation shall be of no effect unless it has been signed by one of our directors. All matters concerning this booking shall be subject to Greek Law.